CenterClick LLC Return and Warranty Policy
o Getting Started
o Release Notes
o Front Panel Button
o Front Panel LEDs
o USB Console
o Admin CLI
o Using HTTPS
o SSH Authentication
o Client List
o Antenna Issues
o PPS Output
Feedback and Bug Reports
Shipping and Tax
Returns and Warranty
Returns and Refunds
Returns are accepted for 30 days after the delivery date if the returned item is in new or resalable condition with all accessories. Please contact us first before shipping. Buyer is responsible for return shipping costs. A full refund will be issued minus a 5% processing fee and international shipping (if applicable).
If you need a refund or cancellation such as an incorrect shipping address, we charge a 5% processing fee. Unfortunately, we need to do this because PayPal does not return the processing fees when we issue a refund.
If you paid in a currency other than USD, your refund may be for a different amount in your local currency due to exchange rate differences between the time you paid and the time of the refund.
Marketplace Purchases (Amazon & Ebay)
Return policy is as described on that marketplace.
Warranty and Support
If you are having problems, please contact us for assistance in troubleshooting. We will provide best effort to resolve any software or hardware problems for as long as we still sell the same SKU or for at least 5 years from the purchase date, whichever is longer.
Unless otherwise specified, if your device fails under normal operation we will troubleshoot, repair, rebuild, or replace it for up to 2 years from the purchase date. Prototypes, early access beta hardware, or similar pre-production items are not covered by this warranty.
If we find you have modified the device, used it in an unsupported environment, or find damage caused by use outside its specifications this warranty will not apply, however we can provide a repair cost estimate to you if desired. Examples of damage include signs of over voltage, ESD, moisture, lightning, or mechanical damage.
Customer pays shipping costs to return the device to us but we will provide complementary shipping back to you if within the USA. International shipping costs are not included for warranty repair.
If you are having problems, please contact us for assistance in troubleshooting prior to shipment, many problems can be resolved remotely.