CenterClick LLC Shipping, Tax, and Return Policy


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Shipping, Tax, and Returns


USA

Shipping Policy

All purchases from CenterClick ship from our headquarters in New Hampshire.

In most cases, orders prior to 2PM Eastern on weekdays will be sent out the same day by USPS First Class or UPS Ground and include tracking numbers. Direct orders include free shipping.

Sales Tax

CenterClick is headquartered in Tax-Free New Hampshire. We have no presence in and are below sales thresholds in all other States.

We do not charge Sales Tax for direct purchases from any State, however you may be required to pay Use Tax or similar to your home State if your situation requires it.

If you purchase through a Amazon or Ebay, those marketplaces may charge you Sales Tax as they are acting as a Marketplace Facilitator.


Canada

Shipping Policy

If you would like to purchase directly from us and are located in Canada, please use the Order form below if possible, or request an estimate.

Economy shipping uses a combination of the USPS and Canada Post. Expedited shipping uses UPS.

GST and HST

CenterClick qualifies as a 'small supplier' under the Canada Revenue Agency and as such does not collect taxes at the time of sale. You will need to pay your normal federal/provincial sales tax rate to release your shipment from Customs and are responsible for that payment directly. Depending on the carrier and level of service, you may also be charged a Brokerage Fee.

Refunds will not be issued if your shipment is held or destroyed by Customs. Our products are assembled in the USA and taxed at a rate based on Harmonized Tariff code 84714900 which is generally exempt from additional duties under the USMCA.

If you have a Tax Account or ID number you would like us to list on the customs form, please provide it at payment time as this can simplify the import process.

Canada Order Form

The order form below can be used for purchase of 1 to 4 units for either Economy or Expedited shipping. Economy shipping is a fixed fee of $6 USD per order and expedited shipping starts at $25 USD, both include full end-to-end tracking.

We have implemented this order form to handle these common cases, if you would like to order larger quantity, please request an estimate and we can create a custom order for you. If the PayPal checkout isn't working correctly, you would like to know a guaranteed delivery date for expedited shipping, or you have questions please contact us for help.

Appliance
Power Supply
 

Other International

Shipping Policy

If you would like to purchase directly from us and are located outside of the USA and Canada, please use the Order form below if possible, or request an estimate. Shipping to most other countries is around $10 USD for economy service and contains partial or full end-to-end tracking depending on country. Expedited shipping is also available for an additional cost and generally $30-$40 USD, just let us know if you are interested.

Economy shipping uses a combination of the Asendia shipping network for the International portion and your local postal service for destination country delivery. Expedited shipping uses UPS.

VAT, Customs Duties, and Tax

Depending on what country you are in, you may need to pay VAT, duties, or other taxes and fees to release your shipment from Customs and are responsible for that payment directly.

Refunds will not be issued if your shipment is held or destroyed by Customs. Our products are assembled in the USA and taxed at a rate based on Harmonized Tariff code 84714900.

If you have a Tax Account or ID number you would like us to list on the customs form, please provide it at payment time as this can simplify the import process.

If you are considering using an International Freight Forwarder instead of purchasing directly, we recommend getting an estimate first as it may be less expensive.

International Order Form

We generally stock the following power supplies, all are 100-240VAC 50/60Hz capable:

  • USA 'Type A' (non-polarized NEMA 1-15)
  • Europe 'Type C' (CEE 7/16 Alternative II "Europlug")
  • UK 'Type G'
  • Australia 'Type I' (non-grounded)

The order form below can be used if:

  1. You want to purchase 1 to 4 units, AND
  2. You want to use economy shipping (generally 2-4 weeks), AND
  3. You are shipping to one of the following Countries:
    Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam

If you meet the above requirements, shipping is a fixed fee of $10 USD per order including full end-to-end tracking.

We have implemented this order form to handle common cases listed above, if you would like to order larger quantity, use expedited shipping (usually 3-5 days), or need to ship to another country, please request an estimate and we can create a custom order for you. If the PayPal checkout isn't working correctly or you have questions please contact us for help.

Appliance
Power Supply
 

Returns and Refunds

Direct Purchases

Returns are accepted for 30 days after the delivery date. Please contact us first before shipping. Buyer is responsible for return shipping costs. A full refund will be issued minus international shipping (if applicable) and a 5% processing fee if the returned item is in new or resalable condition with all accessories.

If you need a refund or cancellation for any other reason such as an incorrect shipping address, we charge a 5% processing fee.

NOTE: Unfortunately, PayPal does not return the fees we pay at the time of purchase when we issue a refund which is why we charge a 5% processing fee.

If you paid in a currency other than USD, your refund may be for a different amount in your local currency due to exchange rate differences between the time you paid and the time of the refund.

Marketplace Purchases (Amazon & Ebay)

Return policy is as described on that marketplace.



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